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This Payment Policy explains the payment methods, checkout transparency, and transaction security used by Orav. Our default checkout payment provider is PayPal.
Our store receives order and transaction status details from PayPal so the order can be processed without our server storing raw card credentials.
ACCEPTED PAYMENT METHODS
PayPal is the default payment method. Customers complete payment through the PayPal option shown at checkout.
Only payment methods currently shown at checkout are available for the order, and the storefront payment icons must match those active methods. Payment methods available at checkout may vary by location, device, wallet eligibility, card issuer, browser, and PayPal configuration.
SSL ENCRYPTION & DATA PROTECTION
Payments are securely submitted to PayPal for authorization. PayPal handles payment credentials within its own protected payment environment.
This means checkout data is safeguarded using industry-standard encrypted transmission before payment details are handled by PayPal.
PCI-DSS COMPLIANCE LEVEL 1
PayPal maintains payment-security controls for transactions processed through its service. Our store receives the payment status and order information needed to fulfill the purchase.
NO CREDIT CARD STORAGE
We do not collect, store, or have access to complete card numbers or card security codes. Payment credential verification is handled by PayPal and the relevant financial institution.
TRANSACTION CURRENCY & TRANSPARENCY
All prices on our website are listed and charged in United States dollars, shown with the $ symbol and USD currency code. The total final price, including applicable shipping costs, will be clearly itemized and displayed at the checkout page before you authorize payment. At checkout, Standard Shipping: $0.00 USD and Tax: $0.00 USD. We never charge any hidden processing fees, handling fees, or unannounced taxes.
Payment Authorization and Capture
Order processing begins after payment authorization is successful. A pending payment or authorization can appear while the card issuer, bank, wallet provider, or PayPal completes review.
Billing Information
Customers must provide accurate billing information. Orders may be delayed or canceled if billing details cannot be verified, payment is declined, or fraud review is required.
Failed or Pending Payments
If payment fails or remains pending, the order may not be processed. Customers may need to contact their bank, card issuer, or payment provider to resolve payment issues.
Fraud Review
Orders may be reviewed for payment security. If payment is declined, pending, suspicious, or appears unauthorized, the order may be delayed, canceled, or refunded.
Refunds
Approved refunds are issued to the original payment method through PayPal. PayPal, bank, or card issuer processing times may vary after the refund is submitted.
TAXES AND DUTIES
No taxes, duties, or other government charges are added to the order at checkout. The Tax field displays $0.00 USD. Customers pay only the product total shown before payment because standard shipping is also $0.00 USD.
Payment Support
For payment questions, contact support@orav.shop or +61 416 557 244. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).